Yes, we ship worldwide, unless restricted by local laws. Please always check your country’s regulations before ordering live ants. More details can be found on our shipping information page: Shipping Information.

Shipping times vary greatly depending on the destination country. Please refer to our Shipping Information page for more details.

We guarantee live arrival only within the European Union. Orders shipped outside the EU (such as to the USA or other international destinations) are at the customer’s own risk, and no live arrival guarantee is provided.

If your order arrives damaged or incomplete, please contact us immediately with photos so we can help resolve the issue. For lost or delayed parcels, please reach out as well and we will investigate the shipment with the courier.

Full details are available here: Shipping Information.

Yes. All orders are shipped with tracking, and you will automatically receive your tracking number by email once your order has been dispatched.

Please contact us directly with photos of the issue. We will review your case and arrange either a refund or a replacement.

If you notice an error, please contact us as soon as possible before your order is shipped. We cannot make changes once the order has left our warehouse. Please note that we are not responsible for incorrect addresses provided at checkout. If the wrong address is entered and not reported to us before shipping, no guarantees or refunds can be given.

If your queen or colony arrives dead, please contact us immediately with photos or a video. We will review your case and arrange either a refund or a replacement.

Ants are shipped securely in test tubes or small containers, carefully padded to prevent damage during transport. Brood and workers are included when possible to improve the queen’s success rate.

Yes, in most cases queens are shipped with a small amount of brood and/or workers, depending on the species and availability.

The best setup depends on the species. For beginners, we generally recommend starting colonies in a test tube setup connected to a small outworld. For specific advice, please visit our Discord community, where you can get help tailored to your species: Esthetic Ants Discord.

Some species require a winter rest (diapause), while others do not. The length and temperature vary by species. Check the product page of the species you purchased, or join our Discord community for detailed advice: Esthetic Ants Discord.

Growth speed depends on the species, temperature, and feeding. Some grow quickly and may need a nest within a few months, while others take longer. Patience is key in ant keeping.

Most colonies should be fed at least once or twice a week. Ants generally need: A source of sugars (sugar water, honey, or beetle jelly) A source of protein (fruit flies, mealworms, crickets, etc.)

Our products are designed to be escape-proof when set up correctly. Always ensure tubing and connectors are sealed tightly, and consider applying a barrier such as PTFE (fluon) around the outworld rim for extra security.