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  • I broke the tubes on my mini outworld, what now?
    If you broke the tubes on your mini outworld you used to much force. The test tubes should fit snugly but you don't have to push them all the way down. You can order new test tubes from our site.
  • Where can I leave a review?
    You can leave a review via an email you received after your order or by going to a product page and placing an order directly. Please note that you can only leave a review if you are an excising customer and made a purchase.
  • My ants arrived dead, what can I do?
    If your ants arrived dead within the live arrival guarantee period (February - November) you have the right to claim your money back or receive new ants. Send a picture with your order number and proof of the dead ants to or contact us via the forum on our website. Please note that sometimes the ants look dead but aren't. When a queen is dead she will crawl up her legs and lay on her back.
  • What payment methods do you accept?
    We accept various payment methods, including all credit cards, debit cards, PayPal, Bancontact and more. You can find the full list of accepted payment options during the checkout process.
  • How can I stay updated on new arrivals and restocks?
    You can subscribe to our newsletter and follow us on social media platforms to receive updates on new arrivals, restocks, and exclusive offers.
  • My ants died a week after I received them?
    Sadly this does not fall under the live arrival guarantee. When buying live animals you always have the risk of them dying. Esthetic Ants will only refund the ants when they are dead on arrival.
  • What do I feed my ants?
    Ants need two things: sugars and carbohydrates. The sugars you will see often in form of sugarwater sold by many ant stores. You can make your own sugarwater from mixing sugar and water together. Next up is insects. In order to lay eggs and for larvae to pupate ants need protein. You can buy feeder insects from your local petshop or catch some insects outside. Always pre-kill your insects and freeze or boil them to avoid mites contaminating your ants. If you have more questions about keeping ants join our discord server!
  • When should I move my ant colony out of their test tube?
    You should move your ants out of their test tube when they have no room to expand or it becomes impossible to feed them. If you struggle to feed your ants inside a test tube you can attach them to a mini outworld or put the whole test tube inside an outworld. This is called a tubs and tubes setup. If you have more questions about keeping ants join our discord server!
  • What type of nest should I use?
    The nest you need for your ant species highly depends on what species you are getting. When you look in the species description you will find which nest type is recommend for the species. If you have more questions about keeping ants join our discord server!
  • How do I move my ant colony?
    Moving an ant colony can be quite challenging. We recommend watching this YouTube video from Esthetic Ants that fully explains how to move an ant colony. If you have more questions about keeping ants join our discord server!
  • How to feed ants inside a test tube?
    We recommend watching this video from Esthetic Ants fully explaining how to feed ants inside a test tube. If you have more questions about keeping ants join our discord server!
  • How to apply anti-escape prevention
    You can learn how to apply a good strong anti-escape barrier by checking the video below or reading out blogpost about "How to prevent your ants from escaping" []
  • How do I track my order?
    Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery. We recommend using to track your package.
  • How long will it take before my order arrives?
    "It arrives, when it arrives" Depending on where you live orders will be packaged within a week. Sometimes on large orders the lead time will take a little bit longer. If you are waiting for more then two weeks please contact us and we will take a look at your order. Esthetic Ants makes most of the items in house which delays the packaging time. We don't control the post office so check the tracking code attached to your order for shipping updates.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries. During the checkout process, you can specify your shipping address, and the shipping cost will be calculated accordingly.
  • What happens if my order arrives damaged or is missing items?
    If your order arrives damaged or with missing items, please contact our customer support team immediately with the order id and a picture of your packaging slip. We will assist you in resolving the issue.
  • Can I change or cancel my order after it's been placed?
    To make changes or cancel an order, please contact our customer support team as soon as possible. Changes and cancellations are subject to order processing status.
  • What should I do if my package is stuck in post?
    The first thing you should do is contact the post office to see if they have more information about the package. If they can't help you please contact us.
  • Does Esthetic Ants wholesale ants?
    Yes we do. If you are interested in buying large amount of ants be sure to contact us.
  • Does Esthetic Ants wholesale products?
    Esthetic Ants does resell all of its products. If you are interested in becoming a resellers please contact us.
  • Can I sell my ants to Esthetic Ants?
    If you caught too many ants, you quit the ant keeping hobby or you are an ant seller be sure to contact us.
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