Frequently asked questions

Yes, we ship worldwide, unless restricted by local laws. Please always check your country’s regulations before ordering live ants. More details can be found on our shipping information page: Shipping Information.(https://www.estheticants.com/shipping-information)

Shipping times vary greatly depending on the destination country. Please refer to our Shipping Information (https://www.estheticants.com/shipping-information)page for more details.

We guarantee live arrival only within the European Union. Orders shipped outside the EU (such as to the USA or other international destinations) are at the customer’s own risk, and no live arrival guarantee is provided.

If your order arrives damaged or incomplete, please contact us immediately with photos so we can help resolve the issue. For lost or delayed parcels, please reach out as well and we will investigate the shipment with the courier.

Full details are available here: Shipping Information.(https://www.estheticants.com/shipping-information)

Yes. All orders are shipped with tracking, and you will automatically receive your tracking number by email once your order has been dispatched.

Please contact us directly with photos of the issue. We will review your case and arrange either a refund or a replacement.

If you notice an error, please contact us as soon as possible before your order is shipped. We cannot make changes once the order has left our warehouse. Please note that we are not responsible for incorrect addresses provided at checkout. If the wrong address is entered and not reported to us before shipping, no guarantees or refunds can be given.